Frequently asked questions

For the safety of every pet, we ask that dogs be current on Rabies and DHPP, and cats current on Rabies and FVRCP. Please bring proof at your first visit. {{TODO: confirm exact vaccination policy}}

Just your pet, proof of vaccinations for a first visit, and any notes on sensitivities, allergies, or areas to be gentle with. If your pet has a favorite treat or is nervous, let us know. {{TODO: confirm policy}}

Most grooms take roughly 2–4 hours depending on size, coat, and temperament. We groom by appointment and avoid crowding, so your pet isn't waiting around all day. We'll call when they're ready. {{TODO: confirm typical timing}}

Yes. Cats are booked into quiet, dedicated slots to keep stress low. We offer bathing, brush-outs, nail trims, and sanitary trims. Severely matted cats may need a vet-assisted shave. {{TODO: confirm cat services}}

Absolutely — gentle handling is the whole point. For seniors and anxious pets we work at their pace, take breaks, and prioritize comfort and safety over a perfect finish. Tell us about any health conditions when booking. {{TODO: confirm senior-pet policy}}

Please give as much notice as you can if you need to reschedule so we can offer the slot to another pet. {{TODO: confirm cancellation / no-show policy}}

Payment is due at pickup. {{TODO: confirm accepted payment methods (cash, card, etc.)}}